The Whitening Spa by Reneu Smiles (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information we collect
We collect personal information you provide when you enquire, book or attend an appointment, including your name, contact details, health fund details and relevant oral-health information needed to assess your suitability for treatment.
How we use your information
- To respond to enquiries and arrange appointments.
- To assess suitability for, and provide, teeth whitening treatment.
- To process payments and, where applicable, health fund claims via HICAPS.
- To meet our professional, legal and record-keeping obligations.
Disclosure to third parties
We may share information with payment and finance providers (such as Afterpay, Zip and HICAPS), and with service providers who help us operate our business, only as needed and under appropriate confidentiality arrangements. We do not sell your personal information.
Health information
Health information is sensitive information and is handled with additional care. We collect it only with your consent and use it solely to provide safe, appropriate treatment.
Data security & retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and retain records for as long as required by law and professional obligations.
Access, correction & complaints
You may request access to or correction of your personal information, or raise a privacy concern, by contacting us using the details below. If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
The Whitening Spa by Reneu Smiles, Shop 54a, Sanctuary Lakes Shopping Centre, 300 Point Cook Road, Point Cook VIC 3030 · 0468 080 001.
This policy is provided as general information and should be reviewed by your legal adviser before publication to ensure it reflects your specific practices and obligations.